❓ Frequently Asked Questions

Everything You Need to Know About AIjia

Honest, clear answers to the questions people ask most — about AIjia's products, technology, safety, and what makes these companions genuinely different.

General

🏠 About AIjia

What is AIjia?
AIjia is an emotional AI companion brand that adds warmth, intelligence, and presence into everyday objects — a pillow, a soft plush companion, a neckband — so that the things you already hold close can listen, respond, and quietly bring warmth into daily life. AIjia is not a screen. It is not a voice assistant. It is a companion that lives inside the objects that matter most.
What does the name "AIjia" mean?
"AI" is technology. "Jia" (加) is the Chinese character meaning "to add." Together, AIjia means adding AI — specifically, adding emotional AI intelligence and warmth into the everyday objects people already hold closest. This is not just a name. It is the operational logic of the entire company. Every AIjia product is an everyday object with emotional AI added inside it.
What products does AIjia make?
AIjia currently offers three companion products: the AIjia Smart Plush — a soft AI companion for play, learning, and discovery; the AIjia Smart Pillow — an AI companion pillow for better sleep and nighttime presence; and the AIjia Smart Neckband — a hands-free wearable AI companion for travel and daily life. All three share the same caring AIjia presence, tuned for each product's specific purpose.
What makes AIjia different from other AI products?
Most AI products live on screens. AIjia lives inside the things you already hold against your body — a pillow, a soft companion, a wearable. The AI inside every AIjia product is tuned for one purpose: to make you feel genuinely warm, safe, and less alone. Not impressed. Not entertained. Warm. AIjia is also the only AI companion brand with Smart Camera Discovery, bilingual English and Mandarin Chinese support, and a design philosophy built around gifting and human connection rather than raw technology.
What languages does AIjia currently support?
AIjia currently supports English and Mandarin Chinese. Both languages are available across all three AIjia products — with AIjia switching naturally based on which language you use. Additional languages are in development and will be added in future updates.
Who is AIjia made by?
AIjia is made by Guangdong AIjia Intelligent Technology Co., Ltd., headquartered in Guangdong, China. The brand is built for a global audience — currently focused on the USA, EU, and UK markets — with products designed from the ground up for warmth, safety, and genuine emotional companionship.
How It Works

🧠 Technology & AI

What AI technology powers AIjia products?
AIjia products are powered by advanced AI technology from China's leading AI platforms — carefully tuned and customized by AIjia's team for warmth, emotional support, and safety. What AIjia does is tune, customize, and shape the AI's tone, content filters, emotional responses, and interaction style for its specific use cases. That customization is real and meaningful — and it is what makes the AIjia experience feel genuinely different.
Does AIjia remember me from previous conversations?
AIjia gives you its full, warm attention every time — personal from the very first word. Within each conversation, AIjia follows your thoughts, responds to your mood, and builds on what you share. You can also save your preferences — favorite topics, story styles, music preferences, routines — through the AIjia app, so the experience keeps getting more tailored to you over time.
How does Smart Camera Discovery work?
Point AIjia at any object around you — a flower, a street sign, an animal, a meal, a drawing — and ask: "What is this?" AIjia takes a photo, identifies the object, explains it in warm and natural language, and then creates a personalized story starring that very object. This is not a search engine. It is imagination and storytelling triggered by the real physical world around you.
Is AIjia voice-first? Do I need a screen?
Yes — AIjia is designed as a voice-first, screen-light experience. You do not need a screen to use any AIjia device. Every AIjia product is designed to reduce screen dependency rather than increase it — giving you a companion that is fully present without requiring you to hold a phone or stare at a display.
Does AIjia adjust to my mood and tone?
Yes. AIjia reads your tone and adjusts in real time within every conversation. Its voice softens when you sound tired. Its stories shift when your mood changes. Its guidance becomes more specific as you share more. This is not a static script — it is a genuinely responsive presence, calibrated for calm, stability, and warmth at every moment.
Product Questions

🧸 AIjia Smart Plush

What is the AIjia Smart Plush?
The AIjia Smart Plush is a soft, voice-first AI companion that talks, plays, tells stories, and explores the world with you. It features Smart Camera Discovery, bilingual English and Mandarin Chinese support, personalized storytelling, language learning, emotional comfort, and a screen-free design built for genuine companionship. It is not just a toy. It is a companion — for children, adults, and everyone in between.
What age is the AIjia Smart Plush designed for?
AIjia Smart Plush is designed for anyone who wants a warm, voice-first AI companion. The customer decides. It works for young children who love stories and discovery, for adults who want a calm curious companion, and for anyone who appreciates warmth and genuine connection. Age is not the defining factor — warmth is.
Is the AIjia Smart Plush safe for children?
Yes — safety was designed in from the beginning. Every AIjia response passes through a carefully designed content filter calibrated for warmth, emotional safety, and appropriateness. The AIjia app gives parents full control: time limits, content settings, conversation summaries, and bilingual language management — all in one place.
Does the Smart Plush speak both English and Mandarin Chinese?
Yes. The AIjia Smart Plush speaks both English and Mandarin Chinese, switching naturally based on which language you use. For Chinese immigrant families, international students, multilingual households, and anyone learning a second language, this is a feature no other AI plush companion currently offers.
What parental controls does the Smart Plush have?
Through the AIjia app, parents can: set daily time limits, set content boundaries and topic restrictions, view conversation summaries, manage bilingual language preferences, set up and manage personalized voice mode with full consent steps, and receive alerts if any unusual interaction patterns occur.
Is Smart Camera Discovery only for children?
Not at all. Smart Camera Discovery works beautifully for any age. A child pointing at a butterfly. An adult in a museum. A grandparent holding an old family photo. A traveler at a street market. The moment — point, ask, discover, hear a warm personalized story — is universal. Every audience sees themselves in it differently.
Product Questions

😴 AIjia Smart Pillow

What is the AIjia Smart Pillow?
The AIjia Smart Pillow is an AI companion pillow for better sleep. It combines premium comfort, guided sleep routines, personalized bedtime stories, sleep music, medicine reminders, family calling by voice, and a calm AI presence — so bedtime feels safer, warmer, and less alone. Every single night.
Does the AIjia Smart Pillow track my sleep data?
No. The AIjia Smart Pillow does not track sleep cycles, snoring, heart rate, biometrics, or any physical data. That is a deliberate design choice. While every other smart pillow is focused on monitoring, AIjia's only purpose is to make you feel less alone at night — through conversation, stories, sleep music, and a warm voice that is fully present with you. No data. Just warmth.
How does the caregiver app work with the Smart Pillow?
Through the AIjia caregiver app, family members can set medicine and wellness reminders, add trusted contacts for family calling by voice, configure emergency calling settings where available, set up the loved-one personalized voice mode with full consent, and receive wellbeing check-in updates — all managed remotely.
Is the AIjia Smart Pillow suitable for elderly users?
Yes — the Smart Pillow was specifically designed with seniors in mind. No screen to navigate. No app to learn. Just a calm, warm voice to talk to. Family members manage everything through the AIjia caregiver app remotely — without the senior needing to do anything technical.
What is the personalized voice mode on the Smart Pillow?
With explicit consent from all parties — set up through the AIjia app — the Smart Pillow can speak in the voice of a loved one. A parent. A partner. A sibling. This feature always requires full consent from everyone involved, is always transparent, and is fully managed through the app. It is never activated without permission.
Is the AIjia Smart Pillow a medical device?
No. The AIjia Smart Pillow is an emotional AI companion device — not a medical device, not a therapy tool, and not an emergency response system. It is designed for warmth, comfort, and calm companionship at night. Always seek professional medical or mental health care when you need it.
Product Questions

🌐 AIjia Smart Neckband

What is the AIjia Smart Neckband?
The AIjia Smart Neckband is a soft, wearable AI companion for movement — built for travel, commuting, and daily life. It provides real-time translation, spoken local guidance, hands-free audio, and calm AI support wherever you go. Its one job: help you navigate the world without pulling out your phone.
Does the neckband work in noisy places like airports and restaurants?
Yes — this was one of the primary design requirements. The AIjia Smart Neckband features optimized microphone placement and clear speaker output specifically built for real travel conditions: noisy airports, crowded restaurants, busy streets, and fast-moving conversations.
Does the Smart Neckband need Wi-Fi or a SIM card?
The AIjia Smart Neckband requires a Wi-Fi connection for full AI voice functionality. In most travel situations — hotels, cafes, airports — Wi-Fi is readily available. 4G connectivity is available in select regions. We recommend checking local network compatibility before purchasing for travel in areas with limited Wi-Fi access.
Is the neckband comfortable to wear all day?
Yes. AIjia Smart Neckband is made from soft, premium wearable materials — lightweight and designed specifically for extended wear. It sits quietly and comfortably around the neck without pressure or bulk. It is designed to be the companion you forget you are wearing — until you need it.
Can I use the neckband for everyday commuting, not just travel?
Absolutely. The AIjia Smart Neckband was built for any kind of movement — international travel or a daily commute. Hands-free daily support, always-on audio, voice answers to any question, and calm guidance for everyday moments that benefit from fewer screen checks and more presence.
Trust & Transparency

🔒 Safety & Privacy

Is AIjia safe to use with children?
Yes — safety was built in from the ground up, not added as an afterthought. Every AIjia response passes through a content filter calibrated for warmth and emotional safety. The AI tone was designed to never unsettle, manipulate, or surprise in a negative way. Full parental controls are available through the AIjia app. Conversation summaries are always accessible to parents.
Does AIjia collect data from children?
AIjia is designed in compliance with COPPA (USA) and equivalent child data protection regulations. The AIjia Smart Plush collects voice recordings and, when using Smart Camera Discovery, images. Verifiable parental consent is required for use with children under 13. Parents have full data control through the app, including the option to delete conversation data.
How does the personalized voice mode work and is it safe?
Personalized voice mode requires explicit consent from all parties involved. The setup is completed step by step through the AIjia app, which includes full permission confirmation from every person whose voice is being used. The feature is never activated without consent. It is always transparent. It can be turned off at any time through the app.
Does AIjia replace human relationships?
No — and this is something AIjia believes deeply. AIjia companions are designed to support human connection, not replace it. They provide warmth, presence, and calm in the moments when another person is not available. AIjia is a companion. Always seek real human connection and professional care whenever you need it.
Setup & Management

📱 App & Setup

Do I need the app to use AIjia?
No — the basic AIjia experience is voice-first and does not require the app. You can start talking to any AIjia device immediately. The AIjia app is a support layer that gives you deeper control, personalization, and peace of mind. The emotional experience always happens through the physical device.
What can I do with the AIjia app?
The AIjia app lets you save personal preferences (favorite topics, story styles, music preferences, routines), adjust voice tone and interaction style, manage Wi-Fi and device settings, and view product information and support. For Smart Plush: time limits, content settings, conversation summaries. For Smart Pillow: medicine reminders, trusted contacts, emergency calling settings, and the loved-one voice mode.
Is AIjia easy to set up for elderly users?
Yes — the devices themselves require no technical setup from the user. For the Smart Pillow especially, family members can handle all configuration through the AIjia caregiver app remotely. The elderly person simply talks to it. Everything else is managed by the family.
Giving AIjia

🎁 Gifting AIjia

Is AIjia a good gift?
AIjia is one of the most meaningful AI gifts available today — because it gives something no other tech product currently offers: genuine warmth and daily presence. The Smart Plush for a child or someone who loves soft companions. The Smart Pillow for an elderly parent or a partner far away. The Smart Neckband for a traveler or frequent commuter. Every AIjia product is something the person will use every day and never forget was given with care.
What occasions is AIjia perfect for?
AIjia works for almost every gifting occasion: Christmas, Mother's Day, Father's Day, Valentine's Day, birthdays, back-to-school, graduation, Chinese New Year, anniversaries, and as a meaningful self-purchase. Every version of the gift says the same thing: I thought about what you truly need.
Which AIjia product should I give as a gift?
Smart Plush — for children, curious adults, screen-free households, and bilingual families.

Smart Pillow — for elderly parents living alone, seniors, adults who sleep alone, and partners separated by distance.

Smart Neckband — for frequent travelers, international commuters, business travelers, and study-abroad students.

Still have a question?

If you did not find what you were looking for, our team is here to help. Reach out and we will get back to you warmly and quickly.